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Policies & Shipping

Our Policies

At Ascent Cycle, we pride ourselves on quality products, excellent customer service, and an easy ordering process. Whether you are picking up in-store or having items shipped to you, we have all the information you need to make shopping even simpler.

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Shipping Within Canada

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard Shipping
Under $99$14.99*
$99+
Free*

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Taxes

If an order is shipped to the following provinces or territories, Ascent Cycle must collect the applicable taxes. Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and customers are responsible for paying them. The Bike Shop is unable to give estimates for these fees. Please contact your local customs office for more information.

State/Province

Applicable Tax

Alberta (AB)

5% GST / HST

British Columbia (BC)

7% PST, 5% GST / HST

Manitoba (MB)

7% PST, 5% GST / HST

New Brunswick (NB)

10% PST, 5% GST / HST

Newfoundland and Labrador (NL)

10% PST, 5% GST / HST

Northwest Territories (NT)

5% GST / HST

Nova Scotia (NS)

10% PST, 5% GST / HST

Nunavut (NU)

5% GST / HST

Ontario (ON)

8% PST, 5% GST / HST

Prince Edward Island (PE)

10% PST, 5% GST / HST

Quebec (QC)

9.98% PST, 5% GST / HST

Saskatchewan (SK)

6% PST, 5% GST / HST

Yukon Territory (YT)

5% GST / HST

BC/PST

PST on the following items will be refunded when the order is processed. These items are PST exempt all the time.

  • Non-motorized Bicycles and Pedal assist Bicycles

  • Parts for the basic function of your bike

  • Bicycle Safety Equipment

  • Accessories from bells to bike bags as long as it attaches to the bike

When you purchase a bike, these items are PST Exempt, unfortunately, they do not qualify for the exemption if they are purchased on their own.

Shipping to the USA

Shipping is available to the USA on orders $150+. The shipping rate on orders to the USA is $150 plus applicable weight and size charges. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.

Backorders

If an item you want to purchase is temporarily out of stock, you may still be able to backorder it. This allows you to reserve the next available stock, so when we receive it, we ship it to you. Backordered item(s) usually ship within four to five weeks – we’ll send you an email when your order is on its way.

If an item you want to purchase hasn’t yet arrived in stores you can pre-order it. Items available for pre-order should ship within four to five weeks but this time frame can vary widely based on the item and vendor.

To Cancel Requested Products

Email ascentcycleshipping@gmail.com with Cancel Online Order # (please include your order #) in the subject line
or Call 1 403-320-2453.

We’ll email you if your requested items are no longer available.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices & Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!